FAQs

• Step 1: Choose your model and send it to us at support@customance.com. You can change anything you want, such as the size, image, color, or text. We will edit the photo according to your request. Or if you have a completely new idea, tell us, our experts will help you realize your imagined image or even better. We love to see your creativity and imagination.
• Step 2: Confirm your mock-up. We will send you a mock-up of your product for you to review and approve before we print and ship it to you. We will make changes if necessary until you are satisfied. Your job is just to check the layout, brightness, and quality of the image. We want to make sure that you get exactly what you want and that you are happy with the result.
• Step 3: Receive your product. After you confirm the order, we will quickly complete the product, pack it carefully, and ship it to you as quickly as possible. We guarantee that at a reasonable price, you will receive products with clear and sharp print quality beyond your expectations. We hope that you will enjoy your product and that it will bring you joy and satisfaction.

You can typically expect to receive your order within approximately 7 days if you are in the US. For international orders, the shipping duration is around 7-12 days, with potential variations based on weather conditions and holidays. Rest assured, you’ll be provided with a tracking number to monitor the progress of your shipment. For more detailed information, you can refer to our Order Tracking feature. Your satisfaction and timely delivery are our priorities!

Please contact us at support@customance.com as soon as possible so that we can contact the delivery man and give you exact answer because it depends on the production and shipping time and the distance between your 2 places also.

Please check at our Order Tracking.

Yes! We can ship almost all over the world except some countries on this list.